Scholarship

Communication Center Scholarship

This bibliography represents a compilation of communication center-published articles & chapters, along with academic papers presented at regional and national conferences and conventions.

If you are looking for CXC references, a good place to start is Dannels & Gaffney’s January 2009 publication, Communication Across the Curriculum and in the Disciplines: A Call for Scholarly Cross-curricular Advocacy, as it offers a first 25-year synopsis of the CXC literature.

Additions/corrections should be sent to [email protected]


Adams, O. & Blitz, L. (2018, April). Virtual reality & speech anxiety. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Ahua, S., & Rachal, H. (2009, March). The speaking center as a part of the college community: How speaking centers can affect freshman retention. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Allen, A. (2016, April). Communication satisfaction outcomes in peer tutoring scenarios. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Alston, M. (2009, March). From the university to the penitentiary: Implementing communication centers focused on conflict resolution in our male penal system. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Anderson, L. B., Berkshire Hearit, L., Morgan, M., & Natt, J. (2015). Using a mixed-methodological approach to assess the communication lab: Gaining insights and making improvements. Communication Center Journal, 1 (1), 9-36. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Apostel, S. (2011, March). Noel studio ethos: Remediating space, encouraging collaboration in the communication center. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Apostel, S. (2011, March). Presentation aids that “move”: Providing feedback on visuals composed on rich-media software. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Apostel, S., Carpenter, R., Napier, T., & Valley, L. (2013). Studio pedagogy: A model for collaboration, innovation, and space design. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 313-329). Hershey, PA: IGI Global.

Atkins-Sayre, W. (2007, April). Communication centers and campus communities: The promise of an audience-centered approach. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Atkins-Sayre, W. (2012, April). Speaking our minds: Communication centers and critical thinking. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Atkins-Sayre, W. (2012). Speaking our minds: Communication centers and critical thinking. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 13-22). Lanham, MD: Lexington.

Atkins-Sayre, W., & Yook, E. L., (2014, April). Training the trainers: Using communication centers to improve peer tutoring. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Atkins-Sayre, W., & Yook, E. L. (Eds.). (2015). Communicating advice: Peer tutoring and communication practice. New York, NY: Peter Lang Publishing, Inc.

Bales, K., Dunaway, B.J. (2019). Shared Voices: Writing Centers and Social Media. Communication Center Journal, volume 5 (No 1). 156-161. http://libjournal.uncg.edu/ccj/article/view/1953

Balland, A., & Sulin, S. (2016, April). Communicating science: The effect of images and storytelling on comprehension, perceived relevance, and information seeking behavior. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Bayer, T., & Curto, K. A. (2012). Learning to tell what you know: A communication intervention for biology students. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 113-130). Lanham, MD: Lexington.

Bayer, T. (2007, April). Getting to the core of what’s most important: Listening and responding to students’ self-perceived oral communication deficits. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Beard, L. (2019). Diversifying consultant skill sets: Refiguring peer-to-peer feedback through feminist disability pedagogy. The Southern Discourse: A Journal of Multiliteracy and Innovation, 23 (1) 10-27. https://southeasternwritingcenter.wildapricot.org/resources/SD_Archive/SDC23-1-2019.pdf

Beard, L. (2018). STEM Tell Research: How Communication Centers Can Impact the Scientific Communication Competency of Grade School STEM Students. Communication Center Journal, 4, 31-38. http://libjournal.uncg.edu/ccj/article/view/1719/pdf

Beard, L. (2018, April). Rhetorical Listening and Nonverbal (Cap)Ability: Re-figuring Peer to Peer Feedback through Feminist Disability Pedagogy. Paper presented at Rhetorical Listening: An unConference for Social Justice, North Carolina State University’s annual Rhetorical Society of America chapter conference.

Beard, L. (2018, April). Non-verbal (cap)ability: Refiguring peer-to-peer feedback through feminist disability and pedagogy. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Beatty, R. (2017). Tutors or Teachers: Taking an Instructive Role in the Writing Center. Communication Center Journal, 3(1) 157-159. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Belton, C. & Cuny, K. M. (2017, September). What should communication centers learn from social work? Paper presented at the annual conference of the Carolinas Communication Association, Clemson, SC.

Belton, C. & Cuny, K. M. (2017, November). Social work influenced radical pedagogy: Communication center outreach. Paper presented at the annual meeting of the National Association for Communication Centers, Dallas, TX.

Benedict, B., Shields, A. N., Wieland, M., Hall, J.,(2020) Recommendations for Communication Centers based on Student and Tutor Reflections: Insights about Students’ Reasons for Visiting, Session Outcomes, and Characteristics of the Tutoring Approach. Communication Center Journal, 6(1), 79-93. http://libjournal.uncg.edu/ccj/article/view/2086

Berry, L. K. (2017). From Tutoring to Teaching: Advice I Should Have Taken and Connections I Should Have Made. Communication Center Journal, 3(1) 166-167. Retrieved from http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Bevan, J. L., & Waldeck, J. (2014, November). Managing conflict in the center. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Bilski, B. (2015, April). Critical pedagogy. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Bilski, B. (2013, April). Progress and empowerment: A recipe for change. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Blumenthal, C. (2008, April). Communication centers: Relationship of client satisfaction to identify style, self-efficacy, and stage of change. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Boettger,J. (2018, April). Gender and speech anxiety. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Bodkins, A. (2013, April). An ethnographic study of communication center pedagogy. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Boger, K. (2019). Deconstructing Egocentrism through Critical Thinking in the Communication Classroom. Communication Center Journal, volume 5 (No 1). http://libjournal.uncg.edu/ccj/article/view/1964

Boger, K. (2018, April). How non-U.S.-based collegiate communication centers approach work with multilingual speakers. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Boger, K. (2018, April). International communication center approaches to multilingual speakers. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Boger, K. E. (2016, March). The role of communication centers in acculturation of non-native English speakers. Paper presented at the 10th Annual Carolyn & Norwood Thomas Undergraduate Research and Creativity Expo, Greensboro, NC.

Boger, K. E., & Schwartzman, R. (2016, April). Masters of fate of victims of circumstance? Connecting communication centers with locus of control. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Boger, K. E., & Schwartzman, R. (2017) Masters of fate or victims of circumstances? Connecting communication centers with locus of control. Communication Center Journal, 3(1) 3-22. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Boucteb, E. I. (2016, April). Organizational identification at communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Boucteb, E. I. (2016, March). Values and identity at communication centers. Paper presented at the 10th Annual Carolyn & Norwood Thomas Undergraduate Research and Creativity Expo, Greensboro, NC

Bowdon, M., & Carpenter, R. (Eds.). (2011). Higher education, emerging technologies, and community partnerships: Concepts, models, and practices. Hershey, PA: IGI Global. DOI:10.4018/978-1-60960-6237

Brammer, L.& Conners, P. ( 2018, April). Extending engagement of communication centers through collaboration with student life. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Brigham, M. ( 2018, April). Communication center’s centripetal force as a corrective for engagement visions. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Brown, C. J. (2013, April). Then and now: A longitudinal study of two communication center staffs using social identity theory. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Brown, C. J. (2014, April). Assessing student participation in the annual NACC conference: A worthwhile experience? Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Brown, C. J. (2014, April). “Your speech is the bomb”: Assessing clients’ perceptions of tutor use of slang. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Brown, C. J., King, M. L., & Venette, S. J. (2015). Learning styles: Rounding the cycle of learning in the context of peer tutoring. In W. Atkins-Sayre & E. L. Yook (Eds.), Communicating advice: Peer tutoring and communication practice (pp. 123-138). New York, NY: Peter Lang.

Brown, C. J. & Lane, J. (2020, March). Help Us, Help You: An Autoethnographic Account of (not) Acquiring a Graduate Assistant at the Center. Paper presented at the annual Excellence at the Center Conference,
Clemson, SC.

Brown, C. J., & Leek, D. (2016, April). Empowering students in the center: Public speaking empowerment center. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Brown, C. J., Rapp. A. B., Wallace, A., Torreano, J., Johnson, P., & Rabine, M. (2018). Consultants in the classroom: A pilot study assessing multidisciplinary center collaboration. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Brown, C., Rapp, A., Wallace, A., Torreano, J., Rabine, M., Johnson, P., (2019). Consultants in the Classroom: Pilot Study Assessing Multidisciplinary Center Collaboration. Communication Center Journal, volume 5 (No 1), 19-36. http://libjournal.uncg.edu/ccj/article/view/1725

Brown, C. J., Torreano, J., Lane, J., & Gregory-Hatch, S. (2018). Stronger Together: Nonsummativity and the Grand Valley State University Knowledge Market. Communication Center Journal, 4, 75-85. http://libjournal.uncg.edu/ccj/article/view/1715/pdf_1

Brown, J. A., (2020) Communication Consultant Proficiency: Benefits of Building Better Consultants. Communication Center Journal, 6(1), 103-105. http://libjournal.uncg.edu/ccj/article/view/2065

Bryant, A., Bianco, D., Riddell, K., Gardner, A., Vaught, J., Carpenter, R. Social Media Ethos: Raising Awareness about Communication Center Programs and Outreach through the Use of Twitter. Communication Center Journal, volume 5 (No 1). 120-133. http://libjournal.uncg.edu/ccj/article/view/1946

Bryant, W. (2009, March). Critical perspectives on group consultations: Communication accommodation theory, immediacy, and persuasion. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Bryant, W. & Cuny, K. M. (2016, September). Critical Perspectives on group consultations at communication centers: Communication accommodation theory, immediacy, and persuasion. Paper presented at the annual meeting of the Carolinas Communication Association. Wilmington, NC.

Bryant, W., Cuny, K. M., & Davidson, M. (2016) Critical perspectives on group consultations at communication centers: Communication accommodation theory, immediacy, and persuasion. Southern Discourse in the Center: A journal of multiliteracy and innovation. (21.1) 33-55.

Burks, J. (2013, April). Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Burks, J. (2014, April). Conflict amongst peer consultants at communication centers. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Buske-Zainal, P., & Gurien, R. (1999, November). Dialectical tensions of running a speaking center at a college without a required communication course. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Bussiere, C. L. (2018). Technology in the Consultation: Using Videos to Achieve Engaging Dialogue and Authentic Feedback. Communication Center Journal, 4, 92-94. http://libjournal.uncg.edu/ccj/article/view/1762/pdf

Butler-Ellis, J., & Clark Hitt, R. (2012). Using theory and research to increase student use of communication center services. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 131-146). Lanham, MD: Lexington.

Carpenter, R. (2019). Editorial introduction: Communication centers spanning campus and communities. Communication Center Journal, 5, 1. http://libjournal.uncg.edu/ccj/article/view/1945/CCJ%20Editorial%20Introduction

Carpenter, R. (2018). Editorial introduction: The changing communication center – collaboration through student engagement, praxis, and research. Communication Center Journal, 4, 1. http://libjournal.uncg.edu/ccj/article/view/1781/pdf

Carpenter, R. (2017). Editorial introduction communication centers: A way forward. Communication Center Journal, 3(1) 1-2. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Carpenter, R. (2013). Cases in higher education spaces: Innovation, collaboration, and technology. Hershey, PA: IGI Global.

Carpenter, R., & Apostel, S. (2012). Communication center ethos: Remediating space, encouraging collaboration. In E. Yook & W .Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 163-174). Lanham, MD: Lexington.

Carpenter, R. (2011). A space for the rising creative class: Media, literacy, and innovation in the noel studio. In C. Sweet & H. Blythe (Eds.), It works for me, creatively (pp. 113-116). Stillwater, OK: New Forums.

Carpenter, R. (2011). Remediating the community-university partnership: The multiliteracy space as a model for collaboration. In M. Bowdon & R. Carpenter (Eds.), Higher education, emerging technology, and community partnerships: Concepts, models, and practices (pp. 387-401). Hershey, PA: IGI Global.

Cassisi, D. & Karwat, H. (2019, March). Communication deficiencies in STEM fields: Technology, students, and professionals. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cayetano, C. (March, 2023). Building Dialogic Cultural Relationships within Communication Labs/Centers: Community Begins with Me, the Peer Mentor. Paper presented at the annual Excellence at the Center Conference, Blacksburg, VA.

Cayetano, C. (November, 2022). Honoring the voices of cultural diversity within Communication Center spaces: A qualitative study exploring the development of Cultural Intelligence in Dialogian Peer Mentor Relationship through acknowledgment, mindfulness, disclosure, and embodied listening. Paper presented at the Communication Centers section at the National Communication Association Conference, New Orleans, LA.

Cayetano, C. (2022, March). You want me to go online…though we will lose so much, together we can think of new ways- A qualitative study of sensemaking/sensegiving leadership in CommLabASU. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cayetano, C. (2013, April). Overcoming the eclipse of leadership: A graduate student’s experience in the communication assessment learning lab. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cayetano, C. (2014, April). Reflective listening: The listening within the walls of a communication center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Chasteen, N., Cole, M., DeRoss, A. (2019). Expanding Professional Development Opportunities for Consultants: How to Incorporate Social Media into a Communication Center. Communication Center Journal, volume 5 (No 1). 113-119. http://libjournal.uncg.edu/ccj/article/view/1948

Cheng, Y., Boyraz, M., Gilbert, R., Benedict, B. C., & Taylor, J. L. (November, 2022). Understanding College Students’ and Instructors’ Perspectives on Adopting Technologies for Public Speaking Skills Development in a Hispanic Serving University: An Initiative from the Speaking Center on Campus. Paper presented at the Communication Centers section at the National Communication Association Conference, New Orleans, LA.

Christian, T. (2019). Enrich Consultants and the Public. Communication Center Journal, volume 5 (No 1). 169-171. http://libjournal.uncg.edu/ccj/article/view/1956

Clements, M.L., Foltz, K.A., Gullo, S. (2019). Making an impression @UTampaSpeech: A case study using Instagram at The University of Tampa’s Center for Public Speaking. Communication Center Journal, volume 5 (No 1). 151-155. http://libjournal.uncg.edu/ccj/article/view/1952

Clements. M.L., Foltz, K.A., Sean, S. (2021). Ethics, technology, and standard practice in communication centers: Proposing a continuing education credit program based on lessons learned from law, business, and healthcare. Communication Center Journal, Volume 7 (No 1), 34-52 http://libjournal.uncg.edu/ccj/article/view/2185

Coats, A. M. (2014, April). Ritualized beginnings at the speaking center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Coletti, A., Hamlin, E. & McGloin, R. (2019, March). Identifying and Applying a Value of Communication Scale. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Conis, A., Clay, M., & Mabrey, Paul III. (2018, April). Debate across the curriculum as engaged learning: A communication center case with exceptional education. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Cordaro, D., & Pishotti, G. (2017). Preparing for Change: The Development of a Multiliteracy Communication Studio. Communication Center Journal, 3(1) 122-124. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Cordaro, D., & Pishotti, G. (2017). Preparing for Change: The Development of a Multiliteracy Communication Studio. Communication Center Journal, 3(1) 112-124. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Crowley-Watson, M. (2019). Social Media, Aggregators, Analytics, and the Writing Center. Communication Center Journal, volume 5 (No 1). 162-166. http://libjournal.uncg.edu/ccj/article/view/1954

Cuevas, K. (2010, March). Working with international students. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Cullen, J. (2007, April). Spreading the word: Expanding the clientele for communication centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cuny, K. M. (2006). Don’t be a Bob. In L. Silverman (Eds.), Wake me up when the data is over: How organizations use storytelling to drive results. (p. 57). Jossey-Bass, San Francisco.

Cuny, K. M. (2015). Art as a means of exploring public speaking anxiety: One communication center’s expression. Communication Center Journal, 1(1), 37-48. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Cuny, K. M. (2015). Successfully running a peer-to-peer learning space. In W. Atkins-Sayer & E. L. Yook (Eds.), Communicating advice: Peer tutoring and communication practice. (pp. 89-91).New York, NY: New York: Peter Lang. DOI:https://doi.org/10.3726/978-1-4539-1617-9.

Cuny, K.M. (2015, April). The use of art in the work of communication centers. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Cuny, K. M. (2016, April). Connecting communication center ways of knowing, teaching the basic communication courses, and communication activism pedagogy. Paper presented at the annual Excellence at the Center Conference. Pittsburghh, PA.

Cuny, K. M. (2018). A Case Study of Outside Events verses the Thriving Speaking Center. Communication Center Journal, 4, 39-47. http://libjournal.uncg.edu/ccj/article/view/1728/pdf

Cuny, K. (2018, April). The work around:How teaching with andragogical practices can normalize learning disabilities in education.Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Cuny, K.M., Ellis-Harrison E.D., Williams, T.L. (2019). Communicating Nanoscience and the Communication Center: An INNOVATIVE Case Study. Communication Center Journal, volume 5 (No 1). 67-80 http://libjournal.uncg.edu/ccj/article/view/1930

Cuny. K.M., Ellis-Harrison, E., Williams, T.L., (2019). Communicating Nanoscience and the Communication Center: A Pilot Study. Paper presented at the National Communication Association, Baltimore, MD.

Cuny, K.M., Littlejohn, S., & Crowe, K.M. (2015). The digital media commons and the digital literacy center collaborate: The growing pains of creating a sustainable learning space. In R. Carpenter, R. Selfe, S. Apostel, & K. Apostel (Eds.), Sustainable learning spaces: Design, infrastructure, and technology. Logan, UT: Computers and Composition Digital Press/Utah State University Press. http://ccdigitalpress.org/sustainable

Cuny, K., Southard, J., & Ellis-Harrison, E. (2022). Let’s Talk: Learning to Communicate Well in Emergency Online Learning. 𝘗𝘦𝘥𝘢𝘨𝘰𝘨𝘪𝘤𝘰𝘯 𝘊𝘰𝘯𝘧𝘦𝘳𝘦𝘯𝘤𝘦 𝘗𝘳𝘰𝘤𝘦𝘦𝘥𝘪𝘯𝘨𝘴.

Cuny, K. M., Thompson, M., & Naidu, H. P. (2011, September). Speaking for a change: Leveraging the art of public speaking to support marginalized voices. Paper presented at the annual conference of the Carolinas Communication Association, Winston Salem, NC.

Cuny, K. M., Thompson, M., & Naidu, H. P. (2014). Speaking for a change: Using speaking centers to amplify marginalized voices in building sustained community movements for social justice. In L. R. Frey & D. L. Palmer (Eds.), Communication activism pedagogy (pp. 381-410). New York, NY: Hampton.

Cuny, K.M., Wilde, S.M., & Stevens, A.V. (2012). Using empathetic listening to build relationships at the center, In E. Yook, & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 249-256). Lanham, MD: Lexington.

Cuny, K. M., & Yarragunta, H. R. (2009). Increasing feedback opportunities: Learning the ropes together. In D. W. Worley, D. A. Worley, B. Hugenberg, & M. R. Elkins (Eds.), Best practices in experiential and service learning in communication. (pp. 316-324). Dubuque: Great Rivers.

Cuny, K. M. & Yarragunta, H. R. (2010, March). Communication activism: A new model of outreach in the communication center. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Dakum, N. & King, A. (2015, April). Building confidence in and out of the speaking center. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Dannels, D. P., & Gaffney Housley, A. L. (2012). The blind leading the blind? An ethnographic heuristic for communication centers. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 87-112). Lanham, MD: Lexington.

Davidson, M., Rempfer, K., & Dwyer, K.K. (2014, November). An alternative for speech centers: Meeting the needs of the university as well as the basic courses. Paper presented at the annual convention of the National Communication Association. Chicago, IL.

Davidson, M., Rempfer, K., & Dywer, K. K. (2015, November). A multifaceted model for communication centers: Meeting the needs of an entire campus. Paper presented at the annual conference of the National Communication Association, Las Vegas, NV.

Davis, A. (2011, March). The implications of computer mediated communication in communication centers. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Davis, A. (2011, September). Peer tutoring and relationship development online. Paper presented at the annual conference of the Carolinas Communication Association, Winston Salem, NC.

Davis, A. (2012). Collaboration, competence, or conquering: A study of the definition of empowerment at a speaking center. M.A. capstone, The University of North Carolina at Greensboro, United States– North Carolina.

Davis, A. (2012). The implementation of computer mediated communication in communication centers, In E. Yook & W. Atkins-Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 217-230). Lanham, MD: Lexington.

Davis, A. (2013, April). Collaboration, competence, or conquering: A study of the definition of empowerment at a speaking center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Davis, A. (2016, April). Center praxis: What we can learn from three different communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Davis, A., Linvill, D., Hodges, L.,Florencio Da Costa, A., & Lee, A. (2019) Virtual reality versus face-to-face practice: a study into situational apprehension and performance, Communication Education, 69:1, 70-84, DOI: 10.1080/03634523.2019.1684535

Davis, A., Jacobs, M., Linvill, D., (2017) Communication center effectiveness: The impact of tutoring on speech performance. Communication Center Journal, 3(1) 23-33 http://libjournal.uncg.edu/ccj/article/view/1581

Deal, C., & Timma, M. (2018). Collaboration in the Center: A Librarian and Faculty Member Explore Eportfolio Development. Communication Center Journal, 4, 48-56. http://libjournal.uncg.edu/ccj/article/view/1766/pdf

Deville, D. & Young, M. (2013, April). Achieving the unachievable. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Di Desidero, L. (2016, March). Constructing leadership through discourse in the online writing class: A gendered view. Paper presented to College English Association Conference, Denver, CO.

Di Desidero, L. (2016, April). Forging identities in online interaction: The case of Samantha and Carol. Paper presented to Southern States Communication Association, Austin, TX.

Dieterle, B. (2017). From Teaching to Tutoring: Listening to My Inner Teacher. Communication Center Journal, 3(1) 168-169. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Dinally, S., Kirby-Straker, R., & Raymond M. (2014, April). Self assessment vs. peer evaluation in the context of an oral communication center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Dittmar, D. (2014, April). Disability talk: An analysis of visual impairment in the speaking center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Duke, T. (2015, April). Advertising the communication center: Ethical quandaries. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA

Dvorak, K. (2018). Using LibGuides to Deliver Communication-based Resources: A Behind the Scenes Partnership between a Writing and Communication Center and a University Library. Communication Center Journal, 4, 68-74. http://libjournal.uncg.edu/ccj/article/view/1726/pdf

Dwyer, K., & Davidson, M. (2012). Speech center support services, the basic course, and oral communication assessment. In Hunt, S. K. (Ed.), Basic Communication Course Annuals (pp. 122-150). Boston, MA: American.

Elliott, J. (1994). Communication labs are possible at small colleges revisited: The news is not good. Paper presented at the annual Carolinas COmmunication Association Conference. Myrtle Beach, SC.

Ellefson, A., Fourney, S., Stengrim, L., Wingo, K., Young, S. (2019). Fostering the Art of Scientific Communication in the Center. Communication Center Journal, volume 5 (No 1). 56-66. http://libjournal.uncg.edu/ccj/article/view/1854

Ellis, E. (2013, April). Advancing the online presence of speaking centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Ellis, E. D. (2017). Journalistic techniques in communication centers. Communication Center Journal, 3, 53-60. http://libjournal.uncg.edu/ccj/article/view/1573/pdf_1

Ellis, E. D. (2014, April). I’m a new journalist? How speaking center consultants navigate a new identity in unconventional consultations. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Ellis, E. (2015). Using creativity and cooperation in staff training. In E. Yook and W. Atkins-Sayer (Eds.), Communicating advice: Peer tutoring and communication practice. (pp. 97-99). New York, NY: Peter Lang Publishing, Inc.

Ellis, E. (2015, April). Investigative journalism techniques in tutoring sessions. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA

Ellis, E. (2015, November). Role integration in unconventional consultations. Paper presented at the annual National Communication Association conference, Las Vegas, NV.

Ellis, E. (2017, September). Navigating juxtaposing roles within speaking center consultations. paper presented at the annual conference of the Carolinas Communication Association, Clemson, SC.

Ellis, J., & Clark-Hitt, R. (2010, November). Student motivation and program improvement. Paper presented at the annual National Communication Association conference, San Francisco, CA.

Ellis, J.B., Grimaldi, A., Root, G., & West, T.D. (2013). Ernst & Young leadership and professional development center: Accounting designed for leaders. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 330-355). Hershey, PA: IGI Global.

Ellis, J.B., Stuart, E. (2021). The Science Behind Learning: Practical Applications of Curiosity, Sociality, and Emotion in Communication Center Consultations. Communication Center Journal, Volume 7 (No 1), 3-13 http://libjournal.uncg.edu/ccj/article/view/2180

Ellis-Harrison, E. (2017, November). Factors of motivation for communication center consultants. Paper presented at the annual meeting of the National Association for Communication Centers, Dallas, TX.

Emery, D. L. (2006). Front and center: Speaking, listening, and assessment in the contexts of communication instruction. International Journal of Listening, 20, 62-65. DOI:10.1080/10904018.2006.10499081

Emery, D. L. (2010, November). Communication as professional development: Networks, media, and communication outcomes. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Fabian, J. (2019). Empowering Public Speaking Students Through Consultant Training in Empathetic Listening. Communication Center Journal, volume 5 (No 1). http://libjournal.uncg.edu/ccj/article/view/1961

Fabian, J. (2019, March). Empowering Public Speaking Students Through Consultant Training in Empathetic Listening. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Faleyimu, M. (March, 2023). Communication Centers as Contributors and Collaborators in Nascent Scientist’s Communication Training. Paper presented at the annual Excellence at the Center Conference, Blacksburg, VA

Faleyimu, M. (2022, March). Excellence at the center- Acknowledging and addressing marginalization in community center work. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Faleyimu, M. (2022, March). Leading with awareness in the work of inclusivity: A case study at James Madison University communication center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Fairchild, J., & Carpenter, R., (2015). Embracing collaborative opportunities between communication centers and departments: Examining an ePortfolio bootcamp. Communication Center Journal, 1(1), 60-70. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Fernando, C. (2019, March). “Benefits of Mentoring for Mentors: An Ethnographic Study of a Nascent Mid-Atlantic Public Communication Center”. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Ferraro, B. N. & Holzberg, D. G. (2020, March). Speak Up: Teaching Self-Advocacy Skills at the Speaking Center to Students with Disabilities. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Ferraro, B. & Schwartzman, R. (2019, March). From Accommodation to Invitation: Roles Communication Centers Play in Acknowledging and Empowering People with Disabilities. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Farrow, S. & White, D. (2014) Inside the lab/outside the box: Interpreting nonverbal messages in the teaching and learning environment. Paper presented at Association of Atlantic Universities’ Teaching Showcase Conference, Sydney, Nova Scotia. https://ojs.library.dal.ca/auts/article/download/6712/5897

Ferretti, L. (2003, April). University speaking centers: Assessing their role in the development of students’ oral communication competencies. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Foltz, K. & Miller de Rutte, A. (2022, March). Moving towards intercultural communicative competence and intercultural citizenship: Lessons from second language acquisition and language pedagogy for the communication center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Foltz, K., Robertson, R. (2021). Pandemic Presentations: The Impact of Masks on Speech Students during the COVID-19 Pandemic and Suggested Best Practices for the Communication Center. Communication Center Journal, Volume 7 (No 1), 83-94 http://libjournal.uncg.edu/ccj/article/view/2183

Forslund, E. (2019, March). Anxiety in the Consultation Room. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Furbank, L., Lese, K., & Borgella, A. (2011, April). “There’s a communication center here?” How on-campus advertising and social media presence changed our client visitation. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Gann, J. (2021). Communication Centers as Uniquely Positioned Sites to Strategize “Belonging”. Communication Center Journal, Volume 7 (No 1), 118-120 http://libjournal.uncg.edu/ccj/article/view/2240

Garfunkel, S., (2020) The Americans with Disabilities Act and University Communication Centers. Communication Center Journal, 6(1), 106-108. http://libjournal.uncg.edu/ccj/article/view/2092

Garfunkel, S.P. (2021). Self-Advocacy in Communication Centers. Communication Center Journal, Volume 7 (No 1), 130-131 http://libjournal.uncg.edu/ccj/article/view/2196

Gill, L. K. (2015). The Effect of Online Communication Instruction and Coaching on Undergraduate Students’ Public Speaking Anxiety. Ed.D. dissertation, Creighton University, United States- Nebraska.

Goretski, A. (2018, April). Interpersonal and relational communication in the speaking center. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Gregory- Hatch, S. (2018, April). Public speaking apprehension, effectives of treatments in communication centers. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Grice, G., & Cronin, M. (1992). The comprehensive speech communication laboratory: We have ways of making you talk. Paper presented at the Southern States Communication Association, San Antonio, TX.

Guajardo, S. & Chang, W. (November, 2022). Synchronous Speech Lab Services and their Effects on University Students’ Public Speaking Skills. Paper presented at the Communication Centers section at the National Communication Association Conference, New Orleans, LA.

Guddanti, A. (2020, March). The Case for Deliberate Practice in Communication Centers. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Gunn, A. (2001, April). Speaking across the curriculum at UNCG. Paper presented at the annual Excellence at the Center Conference, Indianapolis, IN.

Gunn, A. M. (2002). Communication across the curriculum: Education for individualistic pursuit or cultural transformation. Ph.D. dissertation, The University of North Carolina at Greensboro, United States– North Carolina.

Halsey, E. (2009, March). A comparative look at the levels of community engagement of communication centers. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Hamlen, A., Wells, S., & Di Desidero, L. (2016). Marine Corps University Communications Style Guide, (10th ed.) Quantico, VA: Defense Logistics Agency.

Henneberry, C. (March, 2023). Improving Communication Skills in Students with High Levels of Anxiety. Paper presented at the annual Excellence at the Center Conference, Blacksburg, VA.

Hansen, H. & Robertson, R. (2022, March) Developing the trauma-informed communication center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Harrison, E. E., Myrick, C. (2020) Enhancing Conversations with English Language Learners in Communication Centers. Communication Center Journal, 6(1), 18-40. http://libjournal.uncg.edu/ccj/article/view/2038

Harrison, E.E., (2021). Motivational Factors of Communication Center Tutors. Communication Center Journal, Volume 7 (No 1), 73-82 http://libjournal.uncg.edu/ccj/article/view/2179

Harrison, A. (2019). Context is Key: Situational Rhetoric and its Impact in the Consultation Room. Communication Center Journal, volume 5 (No 1). http://libjournal.uncg.edu/ccj/article/view/1958

Harrison, A., Southard, J.M., Cuny, K.M. (2019). Social Media’s Integration into Communication Centers: A UNC-Greensboro Case Study. Communication Center Journal, volume 5 (No 1). 144-150. http://libjournal.uncg.edu/ccj/article/view/1950

Harrison, E. E., Southard, J.M., Cuny, K.M. (2023).Crafting and presenting oral communication assignments. In E. Fackler (Ed.), Writing Effects: Practical Techniques for the College Writer. (pp.). Hayden-McNeil.

Harrison, E. (2017). Journalistic techniques in communication centers. Communication Center Journal, 3(1) 53-60. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Heide, B., Shulman, H., & Ellis, J. (2006, April). Developing a basis for ethical operations in communication centers. Paper presented at the annual Excellence at the Center Conference, Omaha, NE.

Helsel, C. R., & Hogg, M. C. (2006). Assessing communication proficiency in higher education: Speaking labs offer possibilities. International Journal of Listening, 20, 29-54. DOI:1.1080/10904018.2006.10499087

Hines, K. (2015, April). The knowledge market: A study of group salience. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Hobgood, L. (1999, November). Establishing a communication lab or speaking center. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Hobgood, L. (2000). The pursuit of speaking proficiently: A voluntary approach. Communication Education, 49, 339-351. DOI:10.1080/03634520009379222

Hobgood, L. (2002). Speaking of pie: Formal debate outside the communication field – The speech center assists. Paper presented at the annual convention of the National Communication Association, New Orleans, LA.

Hobgood, L. (2004). Training speech center consultants: Moving forward with a backward glance. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Hobgood, L. (2006, November). Of, by, and for: Communication centers as prototypical sites. Paper presented at the annual convention of the National Communication Association, San Antonio, TX.

Hobgood, L. (2008, November). The problem with the promise. Paper presented at the annual convention of the National Communication Association, San Diego, CA.

Hobgood, L. (2008, November). Unconventionally qualified for postgraduate life: Former communication center tutors speak. Paper presented at the annual convention of the National Communication Association, San Diego, CA.

Hobgood, L. (2009, March). Attention at the center: What we owe the field and the communities we serve. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Hobgood, L. (2010, March). The apprentice’s sorcerer: A director’s role. Paper presented at the annual Excellence at the Center Conference, DePauw University, Greencastle, IN.

Hobgood, L. (2011, March). Claire & Sarah visit the speech center: Speaking as public service. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Hobgood, L. (2014). Training speech center consultants: Moving forward with a backward glance. Southern Discourse: A Journal of Multiliteracy and Innovation, 19(1), 60-69. http://scholarship.richmond.edu/rhetoric-faculty-publications/37/

Hobgood, L. B. (2020, March). Art Appreciation: The Artists and Artisans Who Make Centers Thrive. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Hobgood, L. B. (2014, November). The point of the center: Future in the presence of the past. Paper Presented at the National Association of Communication Convention. Chicago, IL

Hobgood, L.B. (2015). Afterword: The rhetorical roots of communication centers. In K. J. Turner & T. F. Sheckles, (Eds.), Communication centers: A theory- based guide to training and management (pp 193-207). Lanham, MD: Lexington.

Hobgood, L.B. (2016, April). Ends, means, and encouragement. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Hobgood, L., & Horak, L. (2012, April). The image of influence. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Hobgood, L., Sandin, P., Von Till, B., Preston, M., Burk, T. L., Neher, W., & … National Communication Association, A. A. (2001). Proceedings from the Communication Labs Strand. NCA 2001 Summer Conference: Engaging 21st Century Communication Students. https://eric.ed.gov/?id=ED476270

Hobgood, L., & Miles, E. (2003, April). Burke, Booth and Weaver: Advisers in website design. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Hobgood, L., & Miles, E. (2003, April). Burke, Booth and Weaver: Advisers in website design. Paper presented at the annual convention of the Southern States Communication Association, Birmingham, AL.

Hoerl, K. E., Butler, W., & Gregerson, E. (2014). Communicating ethos at the Center. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Holzberg, D., Ferraro, B. (2021). Speak Up: Teaching Self-Advocacy Skills at the Communication Center to Students with Disabilities. Communication Center Journal, Volume 7 (No 1), 53-72 http://libjournal.uncg.edu/ccj/article/view/2031

Horton, C., Rosen, R., Slonim, L., & Winter, H. (2016, April). Transferable skills taught at communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Housley, A. (2019, March). “It’s not my major, but…”: Exploring the Impact of Discipline on Tutoring Activities. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Howard, J. (2017). How Do Our Tools Connect to Our Practice? Investigating What Tools to Pick for a Multimodal Communication Center. Communication Center Journal, 3(1) 78-91. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Hunt, S. K., & Simonds, C. J. (2002). Extending learning opportunities in the basic communication course: Exploring the pedagogical benefits of speech laboratories. Basic Communication Course Annual, 14, 60-86.

Hureau, M. (2008, April). Public speaking for the hearing impaired. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Hyer, M., & Kuehn, J. (2008, April). The factors that contribute to the reduction of communication apprehension. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Ismail, M. (2016, April). Thin slices of public speaking: A look into speech think slices and their effectiveness in accurately predicting whole-speech quality. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Jensen, A., Dinally, S., & Gordon, A. (2015, April). The influence of verbal fillers on client perceptions of peer consultant credibility. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Karwat, H. and Cassisi, D. (2020, March). Communication Deficiencies in STEM fields: Conducting Major-Focused Workshops. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Kasmala, H. (2015, April). Cultural competency. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Kast, G. (2019). Grapevine Communication in Communication Centers: The Needs and Effects. Communication Center Journal, volume 5 (No 1). http://libjournal.uncg.edu/ccj/article/view/1959

Kaufulu, M. (March, 2023). Disrupting Communication Center Pedagogies: Bodies as [Marked with] Competences and Literacies. Paper presented at the annual Excellence at the Center Conference, Blacksburg, VA.

Kedrowicz, A. (2010, November). Engineering professionalism: Bridging disciplinary cultures for student success. Paper presented at the annual convention of the National Communication Association, San Francisco, CA.

Kelly, S. (2022, March). Enhanced speaking anxiety: Navigating non-native speakers to public speaking success. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Kennedy, M., & Burks, J. (2013, April). Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

King, A., Rozek, C., Benjamin, A., Raymond, M., & Webber J. (2014, April). Assessing the benefits of online consultations. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

King, M. (2009, March). The tutor and learner relationship: Is humor orientation a factor to be considered in training and pairing? Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

King, M., & Atkins-Sayre, M. (2011, March). Targeting teachers: The importance of faculty support to communication center success. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

King, M., & Atkins-Sayre, W. (2010, November). The theory of reasoned action and planned behavior applied: Faculty and student motivators for communication center usage. Paper presented at the annual convention of the National Communication Association, San Francisco, CA.

King, M. L., & Atkins Sayre, W. (2012). Focusing on faculty: The importance of faculty support to communication center success. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 147-162). Lanham, MD: Lexington.

King, O. (2021). How Burke’s Terministic Screen Theory Can Impact Peer Education Praxis in the Communication Center. Communication Center Journal, Volume 7 (No 1), 121-123 http://libjournal.uncg.edu/ccj/article/view/2244

Kirby-Straker, S., & Webber, W. (2014, April). The influence of similarity on perceived credibility of peer consultants. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Knight, M. (2014, April). Group tutoring as treatment for communication apprehension: An effective model for the university learning center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Knight, M., Gabrielle Johnson, K. & Stewart, K. (2016). Reducing Student Apprehension of Public Speaking: Evaluating Effectiveness of Group Tutoring Practices. Learning Assistance Review, 21 (1), 21-54.

Koob, M. (2011, March). Presenting with prezi: Tips for enhancing cognitive processing. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Kresser, K. (2018, April). Recruitment and retention: There is more to it. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

LaClair, A. (2009, March). Communication apprehension in the collegiate environment. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Ladva, N. (2020) Is the Communication Center Racist? An Inquiry into Black Linguistic Justice, Anti-Racism, and Assimilation. Communication Center Journal, 6(1), 3-17. http://libjournal.uncg.edu/ccj/article/view/2077

Ladva, N. (2020, March). The Anti-Racist Communication Center: Possibility or Paradox?. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

LaGrone, T. (2020, March). The Speaking Center as a Teaching Tool for Professional Development and Operations. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

LaGrone, T., Mills, L. A., (2020) The Communication Center as a Resource for Professional Development. Communication Center Journal, 6(1), 109-111. http://libjournal.uncg.edu/ccj/article/view/2079

Lamm, E., Issacs, M., & Ahmed, A. (2008, April). Use and assessment of a communication center. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Lampkin, E., (2017). How to gain cultural profeciency and accommodate transgender and gender non-conforming students in communication centers. Communication Center Journal, 3(1) 163-165. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Lane, J. & Niestrom, V. (2019, March). Understanding Relationship Development at the Center: Taking a Second Look. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Lane, J. & Ulrey, J. (2018, April). Understanding the development of relationship at the speech lab: Existing staff and new staff. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

LaTassa, N. (2011, March). The delicacy of diversity: Strategies for mentoring students of different needs. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

LaTassa, N. (2013, April). The communication center for the two-year student: Challenges and choices. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Lawing, A. (2007, April). Effects of technology on a communication center management team. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Leek, D. (2013, April). Beyond information literacy: How communication centers can build informed learners for the future. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Leek, D., & Brown, C. (2015, April). The many faces of public speaking practice among undergraduates. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Leek, D., Carpenter, R., Cuny, K. M., & Rao, P. A. (2015). Strategies for assessment in communication centers: Perspectives from across the field. Communication Center Journal, 1(1), 49-59. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

LeBouton, C. (2015, April). Combined centers: A look into increased speaking and writing integration in the university. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

LeBouton, C. (2016, April). Focus on first-years: One university’s experience with communication outreach to first year students through their quality enhancement plan. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

LeFebvre L. (2012). Course management systems: Creating alternative avenues for student access of communication centers. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 187-198). Lanham, MD: Lexington.

LeFebvre, L., Florence, D., & Dao, M. (November, 2022). Center Alliance: Transforming Communication Practices in the Mathematics Classroom. Paper presented at the Communication Centers section at the National Communication Association Conference, New Orleans, LA.

LeFebvre, L., LeFebvre, L. E., & Anderson, D. (2017). The communication center at U.S. colleges and universities: A descriptive overview II. Communication Education. doi:10.1080/03634523.2017.1322211

LeFebvre, L., LeFebvre, L. E., & Anderson, D. (2019). Communication centers at colleges and universities: Transitioning from a course- to an institutional-resource. Communication Teacher, 33(2), 179-188. doi:10.1080/17404622.2018.1536796

LeFebvre, L., & LeFebvre, L. E. (2013). The communication center at U.S. colleges and universities: A descriptive overview. Paper presented to the Communication Centers Section at the National Communication Association Conference, Washington D.C., Virginia.

LeFebvre, L., & LeFebvre, L. E. (2014). The communication center at U.S. colleges and universities: A descriptive overview. Basic Communication Course Annual, 26, 143-173.

LeFebvre, L., & LeFebvre, L. E. (2013, April). The communication center at two-year and four-year U.S. colleges and universities: Director’s qualitative commentary. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

LeMahieu, M. (2011, April). Communication between centers: Next-gen challenges and opportunities. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Lewis, T. (2019, March). Don’t Fear Your Voice: Effective Strategies to Assist Students with Speech Anxiety. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Lewis, Y. T. (2020, March). All Are Welcome – Effective Strategies to Help Students at the Last Minute. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Liberman, C. J. (2012). Communication centers and liberal arts education: Problems and possibilities associated with cross-disciplinary engagements. In Yook, E. & Atkins Sayre, W. (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 23-38). Lanham, MD: Lexington.

Linsenmeyer, E., Mengwasser, A., & Terry, J. (2008, April). The passion cheerleaders of Agnes Scott College: Facilitating tutee engagement with topic and audience. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Littlejohn S., & Cuny, K.M. (2013). Creating a digital support center: Foregrounding multiliteracy. In R. Carpenter (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 87-106). Hershey, PA: IGI Global.

Love, K. A. B. (2015). Successful marketing of communication centers. In K. J. Turner & T. F. Sheckles (Eds.), Communication centers: A theory based guide to training and management. (pp. 27-45). Lanham, MD: Lexington.

Lyles, B. (2010, March). Enhancing the international experience by improving ESL tutoring at the center. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Mabrey III, P. E. (2020). Assessing Academic Support Centers: A Framework for Comprehensive Assessment. Intersection, 17-21.

Mabrey III, P. E. (2020, March). HIP Tutoring: Exploring Communication Center tutoring as a high-impact practice. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Mabrey III, P. E. (2015, April) Rethinking communication centers for the 21st century: From public speaking to public advocacy. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Mabrey, P.E. (2016, April). Transforming centers through comprehensive assessment: Moving toward good practices for learning improvements. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Mabrey III, P. E., Clarke, K., & Schubert, C. (2018). Strengthening Curricular Relationships between Libraries and Communication Centers: A Case Study at James Madison University. Communication Center Journal, 4, 57-67. http://libjournal.uncg.edu/ccj/article/view/1716/pdf_1

Mabrey III, P. E. & Cuny, K.M. (2022) Editorial Introduction: Transitions Abound. Communication Center Journal, 8(1),1-2. https://libjournal.uncg.edu/ccj/article/view/2336

Mabrey III, P. E. & Cuny, K.M. (2020) Editorial Introduction. Communication Center Journal, 6(1), 1-2. http://libjournal.uncg.edu/ccj/article/view/2131

MacArthur, B. L., Lindenfeld, L. A., Aurbach, E., Bevan, B., Newman T. P., (2020) Bridging Science with Society: Defining Pathways for Engagement. Communication Center Journal, 6(1), 62-78. http://libjournal.uncg.edu/ccj/article/view/2062

Malteruda, A. S., & Stewartb, B. M. (2021). Calling All Coaches: A Qualitative Approach to Understanding and Developing Communication Centers. Texas Speech Communication Journal, 29–41.

Mangan, R. (2020, March). Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Mangan, R. (2018, April). Using music as a tool to reduce speech anxiety. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Mann, C. (2010, October). Improving gender imbalance: Male recruitment at the speaking center. Paper presented at the annual conference of the Carolinas Communication Association, Conway, SC.

Mann, C. (2011, September). Communication activism: A break from tradition. Paper presented at the annual conference of the Carolinas Communication Association, Winston-Salem, NC.

Markiewicz, A. (2017). Communicating Advice: Peer Tutoring and Communication Practice. Communication Center Journal, 3(1) 181-182. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Martin, J. C., Strawser, M. G., Apostel, S., & Martin, F. (2017) The Communication Center as a Transcendent Physical and Virtual Space. Communication Center Journal, 3(1) 61-77. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Martin, L. (2010, March). Our approach to the internationalization of DePauw. Paper presented at the annual conference of the National Association of Communication Center, Greencastle, IN.

May, A. & Hoover, T. (2019, March). Coach as a Peer Anchor: Embedding the Communication Center Coach in a Reticent Section of the Basic Course. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

May, A. & McDermott, T. (2019, March). Haunted by the Ghost of my Past: Use of Relationship Based Coaching Practices to Empower Disenfranchised, Marginalized Populations. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Maugh, C. M. (2012). The combined centers approach: How speaking and writing centers can work together. In Yook, E. & Atkins Sayre, W. (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 175-186). Lanham, MD: Lexington.

McBride, K. (2018). Incorporating Cultural Relativism within Communication Centers. Communication Center Journal, 4, 89-91. http://libjournal.uncg.edu/ccj/article/view/1782/pdf

McBride,K. (2018, April). Diversity within the speaking center: What it means to have every voice heard on the staff. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

McCall, J., Ellis, E., & Murphy, M. (2017, September). Breaking down the silos: Collaborating to enhance the basic course. paper presented at the annual conference of the Carolinas Communication Association, Clemson, SC.

McCall, J., Harrison, E., Murphy M. (2017) It takes three to enhance: a pilot study of collaboration in the basic course. Communication Center Journal, 3(1) 34-52. http://libjournal.uncg.edu/ccj/article/view/1582

McCracken, S. R. (2006). Listening and new approaches to the creation of communication centers. International Journal of Listening, 20, 60-61. DOI:10.1080/10904018.2006.10499089

McDermott, V. M. (November, 2022). The Value of Communication Centers in Professional Organizations: An Autoethnographic Review of a Communication Center Coach Working in NASA. Paper presented at the Communication Centers section at the National Communication Association Conference, New Orleans, LA.

McDermott, V. (2022). The Value of Communication Centers in Professional Organizations: A Former Communication Center Coach Working at NASA. Communication Center Journal, 8(1), 3–17. https://libjournal.uncg.edu/ccj/article/view/2255

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McDermott, V., Smith, C., & May, A. (2022). The communication discipline and peace education: A valuable intersection for disrupting violence in communication centers. Journal of Communication Pedagogy, 6, 142-55, https://scholarworks.wmich.edu/cgi/viewcontent.cgi?article+12226&context=jcp.

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Miles, K. (2016, April). Connecting client confidence and tutor techniques: A study furthering tutoring training practices. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

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Moss, T. (2019). Analyzing Communication Center Training Through the Lens of Foucault. Communication Center Journal, volume 5 (No 1). 175-177. http://libjournal.uncg.edu/ccj/article/view/1963

Munson, S., Stewart, B. M., Taylor-Heflin, S., Quesenberry, B. A., & Norander, S. (November, 2022). Making the Case: A Needs-Based Model for Communication Across the Curriculum and Communication Center Resources. Paper presented at the Communication Centers section at the National Communication Association Conference, New Orleans, LA.

Muse, S. (2011, April). Consultant evaluations meet google docs. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

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Nelson, C. L., Whitfield, T. S., & Moreau, M. (2012). I need help: Help seeking behaviors, Communication Anxiety, and Communication Centers. Basic Communication Course Annual, Volume 24, Article 10. Available at: http://ecommons.udayton.edu/bcca/vol24/iss1/10

Nguyen, Y. H. (2021). An analysis of speaking center resources through a lens of antiracism. Paper presented at the annual Excellence at the Center Conference, virtual, Greenville, NC.

Nguyen, Y.H. (2021). The Importance of Antiracism in Speaking Center Pedagogic Materials: “Neutral” is No Longer Neutral. Communication Center Journal, Volume 7 (No 1), 127-129 http://libjournal.uncg.edu/ccj/article/view/2206

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Norander, S., Baker, D., & Gibson, T. (2016, April). Communication centers through a leadership lens. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Obolensky, A., & Tanner, R. C. (2016, April). Viewing a presentation as performance. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Olson, J. (2019, March). “Speaking from the Margins: Language Ideology and Critical Consciousness at the Communication Center”. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

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Palmerton, P. R. (2014) Working with diverse clientele. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

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Pittman, E. (2011, March). Best practices. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Plummer, P., Horner, K., & Gold, D. (2013, April). Marketing oral communication centers to students. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Poteat, K. (2021). Utilizing Speech Language Pathology Praxis to Equip Communications Centers in Supporting Students with Communications Disorders: A Research Study in Progress. Communication Center Journal, Volume 7 (No 1), 115-117 http://libjournal.uncg.edu/ccj/article/view/2230

Preis, H., Bojsza, E., Lindenfeld, L., Pati, S. (2021). Medical improvisation improves communication skills among healthcare professionals. Communication Center Journal, Volume 7 (No 1), 95-107 http://libjournal.uncg.edu/ccj/article/view/2192

Prentiss, S. (2022). Center Well-Being: Focusing on Authentic Experiences and Stories. Communication Center Journal, 8(1), 18–25. https://libjournal.uncg.edu/ccj/article/view/227

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Rachal, H., Daniels, K., Pikul, M., Newman, A., VanCleve, A., & Atkins-Sayre, W. (2008, April). Reducing communication apprehension in first-year students: How communication centers can aid in retention. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

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Radecki, S., (2020) Yoga and Public Speaking Anxiety: Bringing the Mind-Body Connection to the Center. Communication Center Journal, 6(1), 112-115. http://libjournal.uncg.edu/ccj/article/view/2087

Rao, A. (2016, April). Apps, forms, and plug-ins: Managing communication centers with free and low-cost web-based tools. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Rao, A. (2019, March). Supporting Freshman Seminar. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

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Ray, R. L. (2018). Alumni Insights from the Communication Classroom. Communication Center Journal, 4, 86-88. http://libjournal.uncg.edu/ccj/article/view/1763/pdf

Ray, R. (2018, April). Analysis of speaking center alumni. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Reynolds, C.A., & Magee, N.E. (2015, April). Constructing a peer tutoring communication rubric for evaluations and self- assessment. Paper presented at the annual Excellence at the Centers Conference, Fredericksburg, VA.

Richey, B. (2009, March). Communication accommodation and peer tutoring. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Rickaway, J. & Northam, K. (2020, March). Building Strong Voices in Another Dimension. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Roberson, R. (2022). Trauma-informed Workshops Aiding Student Success. Communication Center Journal, 8(1), 26–28. https://libjournal.uncg.edu/ccj/article/view/2275

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Romney, A. (2017). Beyond Audacity: Supporting Sonic Futures through the Digital Audio Workstation. Communication Center Journal, 3(1) 134-146. http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Rouse, M. (2020, March). From One Family to Another: An Autoethnographic Study of The Transition Between Communication Centers. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Rouse, M. (2018, April). Is the world ending, or is it just my anxiety?. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

Rowie-Kirby-Straker. (2019, March). “Strategic Center Partnerships: Are they mutually beneficial?”. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Salah, A. (2021). Speaking Center Consultants’ Potentiality as Community Job Coaches for Adults with Intellectual and Developmental Disabilities. Communication Center Journal, Volume 7 (No 1), 124-126 http://libjournal.uncg.edu/ccj/article/view/2205

Sandin, P. J. (1997, November). Launching the speakers lab at Butler University. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

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Schaefer, K. M. (2014, November) Past to present: A look back on the theoretical and practical challenges of opening a speech center from the perspective of a past consultant and now present director. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Schwartzman, R., Forslund, E., Bolin, C., Thomas, A., Pettigrew, E., & Ray, R. (2020). Communication centers as wellsprings of community engagement and collaborative research. College Student Journal, 54(2), 187-198.

Schwartzman, R. (2017). Using data mining in online basic communication courses: Diagnosing student needs and activating communication centers. In Т.А. Yarkov (Ed.), Pedagogy and psychology at the intersection of science and practice (pp. 26-32). Tyumen, Russia: Tyumen State University. ISBN 978-5-85944-355-0

Schwatzman, R. (2013, April). Lurching toward digitally: Synchronous online chats and the next generation of communication centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Schwartzman, R., & Boger, K. (2017, April). Invigorating language learning and cultural awareness of international students: The role of communication centers and locus of control. Paper presented at The 12th Conference of the Global Communication Association, Greensboro, NC.

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Schwartzman, R., Ellis, E. D., & Yarragunta, H. R. (2011, March). Catering to customers or cultivating communicators? Reconciling divergent perceptions and roles of communication centers. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Schwartzman, R., & Ferraro, B. (2020). People with disabilities in oral communication centers: Pathways toward acknowledgment and engagement. Education, 141(1), 21-30.

Schwartzman, R., Kirchoff, Br. Cuny, K.M. (2019). Roles of Communication Centers in Communicating Science: A Multi-Disciplinary Forum. Communication Center Journal, volume 5 (No 1). 81-101. http://libjournal.uncg.edu/ccj/article/view/1951

Schwartzman, R., & Marchena E. (2023). Rebooting or retrenching? Communication center tutors as peer mentors in the basic communication course [Paper presentation]. National Association of Communication Centers annual conference, Blacksburg, VA.

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Smithberger, L. (2015, April). Facilitating learning through facilitation: How facilitation skills can inform communication center tutoring best practices. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

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Strawser, M. G., Apostel, S., O’Keeffe, M., & Simons, C. (2018). Life in a Fishbowl: The Evolution of the Communication Center as a Sustainable Component of Institutional Culture. Communication Center Journal, 4, 13-22. http://libjournal.uncg.edu/ccj/article/view/1629/pdf

Strawser, M. G., Cuny, K. M., Carpenter, R., Dvorak, K., & Prentiss, S. (2022). The centrality of the center (early COVID edition): Best practices for sustaining communication center operations during a global pandemic. Southern Discourse in the Center: A Journal of Multiliteracy and Innovation, 26(1), 58–81. https://southeasternwritingcenter.wildapricot.org/resources/SD_Archive/articles/26_1/sdc_vol-26-1_spring-2022_full-issue.pdf

Strawser, M., Cuny, K. M., Carpenter, R., Dvorak, K., & Prentiss, S. (2021). The Centrality of the Center (COVID Edition): Best Practices for Sustaining Communication Center Operations During a Global Pandemic. Paper presented at the National Communication Association, Seattle, WA.

Stengrim, L.A., (2019). Internationalizing the Communication Center: Rhetorical and Multilingual Frameworks. Internationalizing the Communication Curriculum in an Age of Globalization, 76-83.

Stengrim, L. & Galuka, S. (2020, March). Multilingual STEM Students, Communication Apprehension, and Resource Use. Paper presented at the annual Excellence at the Center Conference, Clemson, SC.

Stengrim, L. & Young, S. (2019, March). “Fostering the Art of Scientific Communication in the Speaking Center”. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Stewart, B. , Broeckelman-Post, M., Rossheim, C. (2021). Making a difference: A quantitative study of communication center and basic course impact on public speaking anxiety, goal orientation, and motivation. Communication Education, DOI: 10.1080/03634523.2021.1906923

Stewart, B. M., Malterud, A., Lawrence, H. Y., & Broeckelman-Post, M. A. (2021). Student perceptions of value: A qualitative study of student experiences in the communication center. Basic Communication Course Annual. 33, Article 6. Available at https://ecommons.udayton.edu/bcca/vol33/iss1/6/

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Stewart, B., Broeckelman-Post, M., & Rossheim, C. (2021) Making a difference: a quantitative study of communication center and basic course impact on public-speaking anxiety, goal orientation, and motivation, Communication Education, DOI: 10.1080/03634523.2021.1906923

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Thomas, A. (2020, March). Relational Dialectics: Examining Political Discourse and the Impact on Relationships within the Speaking Center. Paper presented at the annual Excellence at the Center
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Tonkins, M. (2018, April). Improving communication competency through safe and brave spaces. Paper presented at the annual Excellence at the Center Conference, Harrisonburg, VA.

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Ward, K. (2009, March). The x factor: Building relationships through dialogue within speaking center consultations. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Weiss, R. (2001, April). Probes on communication labs and faculty development. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Wells, S. (2015, October). Studying the studio: Taking the writing center class international. Paper presented at International Writing Center Association Conference, Pittsburghh, PA.

Wentzel, B. (2013, April). Now what do we do? Lessons in growing a sustainable center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Wiebel, J. (2010, November). When those who can’t do, teach speech: Negotiating institutional challenges in integrating speech instruction across disciplines. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Wiebel, J. (2014, April). A rhetorical approach to feedback: Working with faculty across disciplines to provide effective feedback. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Wiebel, J. (2016, April). Shackling rhetorical space: The role of proper literacy in communication center conceptions of speaking. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Wilde, S. M. (2004, September). Speaking conventions in the arts and performing arts: A discipline specific look at how non-communication majors communicate. Paper presented at the annual conference of the Carolinas Communication Association Conference, Clemson, SC.

Wilde, S. M. (2005). Assessing speech competency: The effectiveness of a speaking center consultation. M.A. capstone, The University of North Carolina at Greensboro, United States– North Carolina.

Wilde, S.M., (2006). Assessing speech competency: establishing a need for more competent oral communicators. Paper presented at the annual Excellence at the Center Conference, Omaha, NE.

Wilde, S. M., Cuny, K. M., & Vizzier, A. L. (2006). Peer-to-peer tutoring: A model for utilizing empathetic listening to build client relationships in the communication center. International Journal of Listening, 20, 70-75. DOI:10.1080/10904018.2006.10499092

Wilkinson, K. & Cuny, K.M. (2019, April). Descriptive and supportive language: A new heuristic for training speaking center consultants. Paper presented at the 18th Annual Excellence at the Center Conference, Greensboro, NC.

Wilkinson, K. J., (2020) Descriptive and Supportive Language: A New Heuristic for Training Speaking Center Consultants. Communication Center Journal, 6(1), 122-124. http://libjournal.uncg.edu/ccj/article/view/2070

Williams, M. (March, 2023). It’s Time to Recognize the Power of The Pronoun: Ways to Reduce Misgendering in Communication Centers. Paper presented at the annual Excellence at the Center Conference, Blacksburg, VA.

Williams, T. L. (2017). Imagining an ethical communication culture among individuals with nontraditional abilities. M.A. capstone, The University of North Carolina at Greensboro, United States – North Carolina.

Williams, T. L., (2018, November). Imagining an ethical communication culture among individuals with non-traditional abilities. Paper presented at the annual conference of the Carolinas Communication Association, Charlotte, NC.

Williams, T. L. (2017, September). Safe space AND brave space: Finding intersections of dialogical ethics, communicative action, & social justice for individuals with disabilities in the speaking center. Paper presented at the annual conference of the Carolinas Communication Association, Clemson, SC.

Williams, T. L. (2017, November). Geared towards growth: Describing the essence of coaching communicative competencies. Paper presented at the annual meeting of the National Association for Communication Centers, Dallas, TX.

Wilson, S. (2015, April). We know something about training. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Wilson, S. (2012). The role becomes them: Examining communication center alumni experiences. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 55-70). Lanham, MD: Lexington.

Wilson, S. (2016, April). What I believe and its effect on how I learn. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

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Yarragunta, H. (2007, April). Effectiveness and efficiency in learning, teaching, and speaking. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Yarragunta, H. (2008, April). Feedback, performance, and sustainability. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Yarragunta, H. (2008, April). Feedback, performance, and sustainability. Paper presented at the annual conference of the Carolina Communication Association, Columbia, SC.

Yook, E. (2011, November). A voice from the center: A pilot study in communication centers and retention. Paper presented at the National Communication Association, New Orleans, LA.

Yook, E. (2011, November). Teaching speakers now, hearing voices later: Does speech education improve student retention? Paper presented at the National Communication Association, New Orleans, LA.

Yook, E. L. (2006). Assessment as meta- listening at the communication center. International Journal of Listening, 20, 66-68.DOI:10.1080/10904018.2006.10499091

Yook, E. L. (2012). Communication centers and retention in higher education: Is there a link? In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 3-12). Lanham, MD: Lexington.

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Yook, E. L. & Kim, M. M. (2013). Reflecting on assessment results to inform communication center tutor training and hiring. Journal of Assessment and Institutional Effect. 3(2), 140-156.

Yook, E. L., & Kim, M. (2013, April). Reflecting assessment results to inform communication center staff training and hiring. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Yook, E. L., Rao, A., & Wilde, S. M. (2012). Ethics and the communication center: Chameleon or tortoise? In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 71-86). Lanham, MD: Lexington.

Yook, E., Rao, P., & Wilde, S. (2003, April). Ethics and the communication lab: Chameleon or tortoise? Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Zakia-O’Donnel, E. (2013). A history of the first ten years of the speaking center at the university of north Carolina at Greensboro: 2001-2012. Paper distributed at the annual Excellence at the Center Conference Greensboro, NC.

Zakia-O’Donnell, E. (2010, October). Applied communication activism in university communication centers. Paper presented at the annual conference of the Carolinas Communication Association, Conway, SC.

Zakia-O’Donnel, E. & Cuny, K. M. (2016). Music as an effective anxiolytic intervention in communication centers, Communication Centers Journal, (2), 40-56.

Zakia-O’Donnell, E., & Cuny, K.M. (2013, April). Music as an effective anxiolytic intervention in university speaking centers and labs: Establishing a new practice. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Zimmerman, K. (2007, April). A look at narrative, constructivism, and dialogue communication theories to form learning communities in communication centers. Paper presented at the annual Excellence at the Center Conference Greensboro, NC.

Zucker, A. (2015, April). Learning styles and satisfaction. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Zucker, A., & Hines, K. (2016, April). Feedback and empowerment: The relationship between nonverbal consultation feedback and client empowerment. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.